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Shipping Policy
Thank you for shopping with us! We want to ensure that your delivery experience is as seamless and transparent as possible. This document outlines our shipping policies and procedures.
Processing times
We aim to deliver your order in 1-3 days time after payment made. We use DHL or FedEx to ship your goods to you. After the payment has been verified and authorized, it can still take up to two days to process your order so that we can review your order information, process and prepare it for shipping. You will receive a shipping notification email that will notify you of the tracking number and the courier company we've used to ship your order. Please note that we don't ship on weekends.Also, during peak periods or promotions, it may take longer.
Shipping Methods and Delivery Times
We provide the shipping address option at checkout, please fill in the actual shipping address.. The shipping time will vary depending on your location, order size, and weight. The expected delivery time is 3-15 days, which may change due to unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control.
Missing tracking information
Please allow at least one business day after your order is shipped for the tracking information to appear online / to be notifying you by email. If the tracking information does not update, and the expected delivery date has passed, please contact our customer service team so that we can assist you further.
How to find a delivered package
Our email will notify you the tracking number and the courier partner that we used to deliver the parcel. You may log on to the stated courier service website and key in the tracking number provided to track your package.
If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps:
Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package.
Was the package signed for? If so, do you recognize the name? Please ask them if they received the package.
Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.
Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.
Under the circumstances that you are still unable to locate your package, kindly contact us at email so that we can assist you further.
